ALCOstores.com Shipping Options
Small Parcel Delivery:
Small parcel products will arrive via UPS standard ground delivery within 2-5 days after the product is shipped. If you need your order to arrive more promptly, we offer the following options:
2nd Day Air – Arrives 2 business days after the ship date. Delivery will be in the afternoon. There is an additional charge for this service.
Next Day Air – Arrives in the afternoon of the next business day after ship date. There is an additional charge for this service.
Please note that UPS holiday shipping schedules will apply to all options listed above. You can track the progress of each shipment within your order using the UPS tracking number(s) found in your shipping confirmation email(s).
ALCOStores.com does not offer “ship to store” delivery service.
Oversized Product Delivery:
This delivery method applies to products that exceed 150 pounds in weight, 108 inches in length, or 165 inches in length and girth combined.
We offer a basic home delivery option that will arrive via a large truck from contracted freight carriers.
These deliveries require a recipient to be present during delivery and are made between 8 a.m. and 5 p.m. Monday through Friday. The freight company will contact you in advance to schedule a delivery date and time.
Oversized product orders will be delivered to ground level outside the main home entrance. Transporting the item into the home or other area is the customer’s responsibility. Delivery agents are not equipped to provide transport assistance or to dispose of packaging materials. We recommend that you have at least one other person available to help you move your item to its final location.
Oversize delivery is not available to Alaska or Hawaii.
What to do upon delivery of your ALCOstores.com order:
Please inspect the package at the time of delivery and before you sign the carrier’s delivery receipt.
It is your responsibility to check that all items are correct and all pieces accounted for before you sign. If a box is missing, you may accept delivered pieces and make a note of the shortage on the delivery receipt. Have the driver sign the delivery receipt to acknowledge the shortage and obtain a copy of the receipt with your comments and the driver’s signature. Then contact the ALCOstores.com Customer Service Center at 1-800-976-0542 Monday through Friday between 6:00 a.m. to 6:00 p.m. Pacific Time, or Saturday from 7:00 a.m. to 1:00 p.m. Pacific Time to report the shortage.
You may choose to refuse the delivery if there is unacceptable damage to your item(s). If you choose to refuse delivery, you must note the damages on the delivery receipt, have the driver sign the receipt to acknowledge the damage, and obtain a copy of the delivery receipt from the driver. Please contact the ALCOstores.com Customer Service Center to notify us of the refusal.
Once you have signed the delivery receipt, including any notation of damage, make sure to ask the freight carrier for a copy of the delivery receipt with the driver’s signature acknowledging the damage. Also, record the freight company’s name and truck number if available, so that we may track the order back to our vendor. If you discover damages after the delivery is complete, please contact the ALCOstores.com Customer Service Center at 1-800-976-0542 within 24 hours, so that we may resolve the situation immediately.
Shipping Regulated Materials
Due to Federal Aviation Administration (FAA) safety restrictions, items that contain regulated or hazardous materials cannot be shipped by air (2nd Day or Next Day). These restricted items typically fall into one of two categories:
- Aerosol products in pressurized spray cans
- Products that contain flammable, volatile or corrosive chemicals