ALCOstores.com Shipping Policy
FREE SHIPPING on most orders over $99
When you add $99 or more to your cart, shipping is free for you in most cases.*
ECONOMY RATE SHIPPING on Orders Under $99
If your cart is less than $99, we charge a small economy rate of $5.99.
If ordering DVDs, we charge an even smaller economy rate of $1.99 (regardless of how many you order!).
*FREE SHIPPING applies to most orders with a product total of $99 or more via UPS Ground and/or UPS SurePost delivery to residential addresses in the 48 contiguous United States. Oversized orders that require freight delivery or surcharges may not qualify for free shipping and will be indicated on checkout page. Expedited delivery services are also available for an additional charge.
Shipping from ALCOstores.com is FAST and easy!
Most orders placed Sunday through Thursday will ship within 24-48 hours, provided that credit card information is correct, the order is not oversized, and the order was not placed on a holiday.
ALCO ships orders only to the 48 contiguous United States. We are not able to ship to Hawaii, Alaska, internationally, to non-state US Territories/Protectorates, to APO or FPO, or PO boxes.
ALCO cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by ALCOstores.com or other parties as an estimate.
Multiple Product Orders
Orders comprised of multiple products may ship from multiple locations, and therefore may arrive as multiple shipments. You will receive a separate email confirmation for each individual shipment in your order. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
If any portion of your order becomes unavailable or is out of stock, the entire order may be canceled. You will be notified of the order’s cancellation and given the option to reorder those items which are available.
If your shipment(s) arrive and you still have questions about items missing from your order, contact ALCOstores.com Customer Service at 1-800-976-0542.
Canceling Your Order
You may cancel your order at any time prior to shipping by calling the ALCOstores.com Customer Service Center at 1-800-976-0542 Monday through Friday between 6:00 a.m. to 6:00 p.m. Pacific Time, or Saturday from 7:00 a.m. to 1:00 p.m. Pacific Time.
Once you've completed checkout, we cannot reroute your order or change your shipping address. This is to ensure the security of your order.
Tracking Your Order
After your order has shipped and been scanned in by the courier (e.g. UPS), you will receive a shipping notification with tracking number where you can track your order.